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Next Complaint - Wrong mattress delivered - 2000 Pocket Spring Ultimate Box Top With Memory Foam Mattress
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Wrong mattress delivered - 2000 Pocket Spring Ultimate Box Top With Memory Foam Mattress


We purchased a mattress from next , the top of the range at £1,025. The one we tested in-store was a medium soft mattress. Next delivered today, the delivery men took our old mattress away and when I sat on the mattress it was firmer, a lot firmer than I remember. I looked at the label and it states FIRM. So I called Next and the customer service contact said this was the second complaint she knew of for the same mattress. She then said that Next don't do a medium soft mattress in that make/style. She said the store have the wrong display model and that they should have removed it from the shop floor by now. So we now have a firm mattress which they've said we can use whilst we sort out a new one, problem is Next only sell two medium firm mattresses which are both budget mattresses so we'll have to go elsewhere. So our budget is £1000, but Next already have our £1000 and we have a mattress we don't want. Next agreed to refund 50% now to help fund buying another mattress from another supplier, they will refund the difference when they've collected their mattress. I don't know why they cannot refund the full amount as they are only going to throw the one they delivered to us incorrectly in the skip as they cant resell it. Another issue will be getting Next to collect on the same day that another supplier delivers a suitable mattress. What a nightmare, wouldn't mind when we were paying for the Next mattress in-store I leaned over to the sales assistant and said, you have selected the medium soft mattress haven't you to which he replied yes.


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